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Troubleshooting Apple Mail can at first seem like a difficult process, but Apple provides some built-in troubleshooting tools that can help you get your Mail application up and running quickly.
While the troubleshooting tools can take care of many of the Mail issues you may run into, there are other Mail-related problems that the built-in troubleshooting tools won't be able to diagnose. That's why when you're having trouble with Apple Mail, you should check out our Apple Mail Troubleshooting guides, which cover both the problems that are easy to fix and the ones that may need a bit more effort.
Using Apple Mail's Troubleshooting Tools
Apple Mail is very straightforward to set up and use. Apple provides convenient guides that step you through the process for creating accounts. Apple also provides a few troubleshooting guides designed to help you when something isn't working.
The three main assistants for diagnosing problems are the Activity window, the Connection Doctor, and Mail logs. Learning how to use each of these troubleshooting aids can help you quickly resolve Mail issues.
Troubleshooting Apple Mail and a Dimmed Send Button
You've just dashed off a reply to an important email message. When you hit the 'Send' button, you discover that it's dimmed, which means you can't send your message. Mail was working fine yesterday; what went wrong?
This guide will show you the problems that can cause Mail's Send button to be unavailable, and then help you fix the issues, so you can get back to sending that important email…
Transfer Your Apple Mail to a New Mac
Transferring your Apple Mail to another Mac may not seem like much of a troubleshooting-related issue, but the process includes steps to repair your Mac's keychain, which can fix forgotten passwords. It also includes the steps for rebuilding an Apple Mail mailbox, which can fix problems with incorrect message counts or messages that won't display.
And it's a great guide to actually moving your email, should you ever need to do so.
What to Do When Mail Fails to Auto-Complete Email Addresses
Have you noticed that your Mac's Mail app has stopped automatically completing an email address when you enter it into any of the Mail header fields (To, CC, BCC)? Perhaps you've also noticed that Mail is no longer able to add events and invitations to your Calendar program.
It appears this may be a bug in how Mail transverses an alias to a cloud storage or syncing service. While Mail will work just fine with iCloud and its services, if you've decided to use Google, Dropbox, or other cloud-based services, then you may run into this problem.
If you're using OS X Mountain Lion or later, we may have the fix you're looking for right here…
How to Filter Spam With Apple Mail to Keep the Junk Mail at Bay
Junk mail seems to plague just about every mail account I've ever created. It seems within a day of using a new mail account, the spammers will find the email address, and gleefully add it to their mailing list.
Of course, once you're on one spammer's mailing list, you're soon on everyone else's. That's why I like Mail's built-in system for dealing with junk mail.
Mail's junk mail filters work pretty well out of the box, but you can get much better spam recognition with just a few tweaks to the settings, and a bit of encouragement by telling the junk mail system which messages are correctly identified as spam and which ones aren't.
Spending a little bit of time with the junk mail filter can really make using Mail a better experience…
Getting iCloud Mail Working on Your Mac
iCloud offers a nice selection of cloud-based services for the Mac and iOS devices. They include syncing browser bookmarks, syncing login credentials, and an iCloud-based email system.
One of the nice features of iCloud Mail is that you don’t have to use the web-based interface to the mail system. Instead, you can use your Mac's Mail app and send and receive iCloud mail just like any other email account you may have.
Even better, setup is easy. Mail already knows most of the settings an iCloud mail account needs, so you won't need to search for obscure server names to get iCloud mail up and running…
How to Set up Apple Mail Rules
Apple Mail is popular and easy to set up and use, but one place that seems to invite trouble is setting up and using Apple Mail rules to automate the Mail app.
With properly configured Mail rules, you can have Mail sort your email messages, putting important messages in a must-answer-right-away mailbox. Likewise, messages from friends can be grouped together, and messages from annoying vendors you need to keep in contact with, but whose sales pitches you'd rather deal with on your schedule and not theirs, can be placed in an 'I'll get around to it someday' mailbox.
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Getting Apple Mail rules working correctly can really help your use of Apple Mail. Having Mail rules that don’t work correctly can cause all kinds of strange Apple Mail behavior that is often misdiagnosed as Mail not working…
Windows 10 bundles several default apps, including the Mail app, which is the best experience to manage your email accounts. However, as most of Microsoft products these days, the Mail app is offered as a service, which means that it’s always considered a work in progress, which also means that throughout the life of the app you’re likely to come across more issues.
A lot of users often complain about emails not syncing, the Mail app not opening, problems adding new email accounts, and certain settings not working, among other issues. While many times the root of the problem could be related to account settings, almost always it’s an issue that can be resolved by resetting Mail app on Windows 10.
In this guide, you’ll learn the steps to use the Settings app to reset the Mail app on Windows 10. In addition, this guide will show you the steps to use PowerShell to reset the app by uninstalling the app from your computer, and then reinstall it again through the Microsoft Store.
How to reset Mail app using Settings
To reset the Mail app using the Settings app, use these steps:
Open Settings.
Click on Apps.
Click on Apps & features.
Select the Mail and Calendar app from the list.
Click the Advanced options link.
Click the Reset button.
Click the Reset button again to confirm.
Once you’ve completed the steps, this reset option will permanently delete the app’s data, including settings, preferences, and sign-in details.
How to reset Mail app using PowerShell
To reset the Mail and Calendar apps using this method, you’ll need to use PowerShell to remove the app and then use the Microsoft Store to reinstall it.
Uninstall Mail using PowerShell
To uninstall the built-in Mail app on Windows 10 with PowerShell, use these steps:
Open Start.
Search for PowerShell, right-click the result, and select the Run as administrator option.
Type the following command on PowerShell and press Enter:
- Restart your computer.
Once you’ve completed the steps, you’ll need to reinstall both apps from the Microsoft Store using the instructions below.
Reinstalling Mail app using Microsoft Store
To reinstall the Mail app, use these steps:
Open Microsoft Store.
Search for “Mail and Calendar” and click the top result.
Click the Install button.
Launch the Mail app.
Continue with the on-screen directions to complete the setup.
After you have configured the Mail app, the email syncing problem, the Mail not opening issue, or any other issue should be resolved.
Another common problem that can affect the functionality of the Mail app (and Calendar) is the “Privacy” settings. If this is the case, you can try opening Settings > Privacy, and making sure under Calendar and Email, in both sections “Mail and Calendar” option are turned on.
How to install missing Mail app packages on Windows 10
If you’re experience problems trying to sync emails, or you’re unable to add new accounts after upgrading to a new version of Windows 10, it could be a problem with missing “Feature on Demand” packages.
This is a known issue and Microsoft recommends the following workaround:
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Open Start.
Search for Command Prompt, right-click the result, and click the Run as administrator option.
Type the following command and press Enter:
Restart your computer.
Open Mail.
Click the Settings (gear) button in the bottom-left corner.
Click on Manage Accounts to see if the Account settings are available, which indicates that the packages has been added successfully.
After completing the steps, the Mail app should start working again. If the account is still not syncing, delete and re-add the account again on Mail Settings > Manage Accounts > Select the account, select Delete account from this device, and clicking the Delete option. Once the account is removed, select Add Account to add the account one more time.
Update February 6, 2019: This article has been updated to make sure it includes the latest changes and information.
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