For example, the client displays VDM Server connection failed or A secure connection to the VDM Server cannot be established if the client-connection server connectivity leg fails. Another possibility is, that after the connection server is contacted and list of desktops displays, opening a desktop fails. Mac OS X has built-in support for connecting to most common types of VPNs. If you want to ensure your Mac automatically reconnected to your VPN or connect to an OpenVPN VPN, you’ll need a third-party app.

You can connect your Office 365 or other Microsoft Exchange-based email to your Apple computer, iPhone, iPad, or iPod Touch.

Note: If you are not using an Office 365 or other Exchange-based email, see Set up email in Outlook for Mac 2011. For more information, see What is a Microsoft Exchange Server account?

In this article

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Apple computer access

You can use a web browser or an email program on your computer to connect to your email account.

Web browser access

You connect your Apple computer to your email account by using a web browser in the same way that you connect a Windows computer.

For instructions, go to Sign in to Outlook Web App. Learn more about our supported browsers.

Email program access

You can connect to your account automatically, or you can connect by using IMAP or POP.

Connecting automatically

There are three programs you can use to connect to your email account by entering your email address and password:

• Outlook for Mac 2011

• Entourage 2008, Web Services Edition

• Mail (the email application included with Mac OS 10.6 Snow Leopard and Mac OS 10.7 Lion)

Connecting to your email account by using Outlook for Mac 2011 or Entourage 2008, Web Services Edition provides a more complete email experience than connecting to your email by using IMAP or POP. For example, if you connect using Outlook for Mac 2011 or Entourage 2008, Web Services Edition, you'll be able to synchronize Notes, Tasks, Calendar items, or Categories between Outlook Web App and Outlook for Mac 2011 or Entourage 2008, Web Services Edition.

Note: If you're running Entourage 2008, you must install Entourage 2008, Web Services Edition, a free update for Entourage 2008 users.

If you're running Mac OS 10.6 Snow Leopard, you can use the Mail program that's included with Snow Leopard to connect to your account without using IMAP or POP. As with Outlook for Mac 2011 and Entourage 2008, Web Services Edition, the steps for connecting to your account with Mac Mail for Mac OS 10.6 Snow Leopard only require you to enter your email address and password.

For more information about how to use these email programs to connect to your account, follow the steps in one of these topics:

Connecting using IMAP or POP

There are many email programs that you can use to connect to your email account on your Apple computer using IMAP or POP.

Note: POP or IMAP access may not be available with your email account. If you don't know whether your email account supports IMAP or POP, contact the person who manages your email account.

The following topics provide information about some ways to connect by using IMAP or POP:

Note: The preceding topic includes steps for connecting to your account using Entourage 2004 and Entourage 2008.

Note: You can use most IMAP and POP programs to connect to your account.

iPhone, iPad, or iPod Touch access

You can connect to your Office 365 or other Exchange-based email using the email app that is installed on your Apple iPhone, iPad, or iPod Touch. When you connect to your account using the Microsoft Exchange method, you’ll be able to access and synchronize your email, calendar, and contacts. If you only want to use email, you can set up email using POP or IMAP. For more information, see Set up email on Apple iPhone, iPad, and iPod Touch.

Note: If you have Office 365 email, you can also access your email, calendar, and contacts using the Outlook for iOS app. You can install this app from the Apple App Store. To learn more, see Work or school email accounts that use Office 365.

Note: If you have Office 365 email, see Office 365 iOS device - iPhone or iPad setup for information about how to use Office 365 on your phone or tablet.

What if I want to know more?

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Sharing Files

To enable File Sharing on your Mac, open the Sharing pane of System Preferences and select the option for File Sharing. Windows computers and Macs can then see your computer on the local network.

When you connect from a Mac using OS X Mavericks or OS X Yosemite to another computer using file sharing, your Mac automatically tries to use the Service Message Block (SMB) protocol to communicate. If SMB is not available, it tries to connect using Apple File Protocol (AFP).

To connect to a Mac or Windows computer that is sharing files on your local network, look under the Shared section of any Finder window.

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You can also access local file shares from Open and Save windows and sheets.

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To connect to a file server directly, use the Connect To Server feature of the Finder. Select Go > Connect To, and enter a URL, IP address or DNS name.

You can attempt to force a specific connection protocol (such as SMB or AFP) by using a valid URL. As long as the server you are connecting to allows the protocol you specify, the URL should work.

Advanced Options

If you want to limit which protocols can be used to connect to your computer using File Sharing, click the Advanced Options button in the Sharing pane. You can then select which protocols are used by your Mac. By default, OS X Mavericks and later automatically enable SMB and AFP for compatibility with Windows computers, Macs using Mavericks and Yosemite, and Macs using older versions of OS X.

Tips

• When entering a URL, the name of the shared disk, volume, or directory you are attempting to connect to (share name) must be specified. You are not prompted for it.
• You cannot type spaces as part of a share name when connecting. In place of any space in the share name, use %20 .
• When troubleshooting a connection issue, you can ping the IP address of the other computer using Network Utility. A successful ping verifies a TCP/IP connection between the two computers. This is an important first troubleshooting step when there's no response or a timeout for a connection attempt, since SMB connections involving a Mac require TCP/IP. However, a successful ping does not mean the SMB service is also available or working from the other computer.
• Check Microsoft support resources for information about setting up file sharing on your Microsoft Windows-based computer. These may include Help files installed on your PC, or the Microsoft online Knowledge Base.
• When troubleshooting an SMB connection issue, use Console in the Utilities folder. Console logs can help advanced users identify an issue. Some log files may appear only when logged in as an administrator.
• If you are connecting to a Windows SMB resource, check to see if your firewall is blocking TCP ports 137, 138, 139 and 445. After trying the above steps, you may perform advanced troubleshooting by inspecting log entries in the Event Log of the Windows SMB resource (if you have access to it), or the relevant logs in Console on your Mac.
• If you are connecting to Windows XP, make sure that the Internet Connection Firewall settings on your Windows computer are not preventing your connection. SMB uses ports 137, 138, 139, and 445. These ports should be open on the Windows XP computer. This may require 'Advanced' configuration of the XP firewall.
• Mac uses SMB only over the TCP/IP protocol, not the NetBEUI protocol.
• It may be necessary to contact your network administrator in some situations in order to grant access to your Mac from the SMB resource, or its host network configuration.
• Learn about connecting to legacy AFP services